Customers who stay, and tell their friends.
Onboarding, support and follow up. I make sure new customers get set up, get value fast, and stick around.
Why aren’t customers sticking around?
New customers get lost
They sign up, get confused in the first week, and quietly give up before they ever see the value.
Support is all on you
Every question comes to you, the answers are the same every time, and it eats your whole day.
You don’t know why they leave
Customers stop buying or cancel, and nobody ever asked them why.
Happy customers go unheard
The people who love you are never asked for a review, a referral or a testimonial.
What I do.
Onboarding
A clear first week for every new customer, so they get set up and see results before they lose interest.
- Welcome steps and checklists
- Kickoff calls
- Setup done with them
- First week check in
Support
Answering customers quickly and kindly, and writing the answers down so the same question gets easier every time.
- Answering customer questions
- Fixing problems end to end
- Saved replies and templates
- Escalating what needs you
Help guides
Short guides and FAQs your customers can use on their own, so they don’t have to wait for you.
- FAQs
- How to guides
- Welcome emails
- Written in plain English
Finding where people get stuck
I talk to customers mid way through and find the exact moment they get confused or give up.
- Customer conversations
- Where people drop off
- What to fix first
- Fixes tested with real users
Keeping customers
Checking in before customers drift away, and winning back the ones who have gone quiet.
- Regular check ins
- Early warning signs
- Win back outreach
- Reasons people leave, tracked
Reviews and referrals
Turning happy customers into reviews, referrals and testimonials you can actually use.
- Asking at the right moment
- Google reviews
- Referral requests
- Testimonials collected
Testimonials
What clients say.
I have worked with Daniel many times over the last four years on various projects. He has always done an amazing job, taking all work extremely seriously and delivering as agreed, on time, and with high-quality results. He also has a great and diverse skillset of services he provides and is a specialist and a jack of all trades at the same time!
Joseph G.Founder, Salesmrkt
Daniel is versatile [with] great communication skills. I had the pleasure of working with him for over a year and plan to work with him in the near future.
Mike VolkinFounder, Volkinator Enterprises
Daniel is a pleasure to work with. He is hard working, shows initiative, and has excellent work ethic… Daniel is your guy!
Shannon KuykendallFounder, In the Feed
Taking on new clients
Let’s get it off your plate.
Tell me what’s going on. I’ll tell you what I’d do first and what it would cost, whether that’s hourly, by the project, or a few hours every month.